Water & Sewer Division


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No Fees

Pay online or by phone for free.

 To pay online click the link to the left and select Don't have a login then enter the account number and customer number. To pay by phone call 1-833-415-0540. You will need your account number and customer number for both. 


In case of a water or sewer emergency please call 706-236-4560 24/7. Please do not send an email in the event of an emergency. You can use the myRome app available for Android or Apple devices. 

Emergencies include:

  • Sewer Stop Up
  • Sewer Manhole Overflow
  • Water Leak
  • Water Main Break
  • Discolored Water
  • Fire Hydrant Leak

New Water and Sewer Taps 

Call the Water Department Operations Center at 706-236-4560 to apply for a new connection to water and sewer systems for both residential and commercial.

Establish Service, Stop Service, or Transfer at an Existing Location

Please select and complete the appropriate forms linked below. You will be notified once the request has been processed. Service requested received before 3:00 pm will be processed the same day. Request received after 3:00 pm will be process the next working day. If you need further assistance please contact the Customer Service Department at 706-236-4440.




Leak Adjustment Requests

After leaks have been repaired please click the link below to provided adjustment request information. Once the adjustment has been made you will be notified of the adjusted amount.  


We Now Offer Paperless Billing

For details, call the Customer Service Department at 706-236-4440. 

Avoid Late Fees with Auto Draft

You can have your monthly bill drafted on the due date from your checking or savings account. For details, call the Customer Service Department at 706-236-4440. 

Water & Sewer Committee